MANUFACTURER INFO
NORTHCAPE | RESIN FINISH |POWDER COATED ALUMINUM FRAMES | TEMPERED GLASS
WARRANTY INFO
7 Year Limited Frame Warranty – If your aluminum frame fails structurally from the original date of purchase. ORWW will repair or replace the frame in the original color and style, if still available. A similar frame or colour will be provided if the original has been discontinued.
3 Year Limited Woven Finish Warranty – Against peeling & fading, also against resin separation including bottom frames from the original date of purchase. ORWW will repair or replace in the original colour and style, if still available. A similar frame or colour will be provided if the original has been discontinued.
1 Year Mechanism Warranty – All Mechanism (motion pieces) is warranty for a period of 1 year from date of purchase.
FURNITURE WARRANTY DOES NOT COVER
- Failure due to lack of routine maintenance. Standard maintenance and upkeep should be done at regular intervals.
- Breakage due to abuse or misuse, alternation or modification of the product.
- Improper assembly, improper shipping or handling by customer.
- Damage caused by acts of nature, vandalism, or fire.
- Damage caused by ammonia cleaners, suntan oils, and other harsh chemicals.
- Glass breakage, chipping and cracking.
- Scratches and chips resulting from normal wear and tear.
- Fabric rips, tears, or pillings appears in upholstered, woven straps and ropes products.
- Flattening or compression of cushions and pads.
- Failure of powder coating finishes due to abrasion, including abrasion caused by stacking the furniture or scraping against other surfaces.
- Normal fading of color caused by exposure to sun and weather.
- Bursting or cracking of tubing due to exposure to water and freezing temperature.
- Products that are sold in “as is” condition or clearance merchandise.
- Minor variations in color, texture or finishes and surface imperfections that result from the casting and/or finishing process.